FAQ

What is a hidden gem? And why does WoW do this? 

All Waterfall of Wellness products have a hidden gem inside. You will find a surprise crystal in your body butter, candle or foot scrub. Each crystal is .5 - 1.5 inches in size. Why do we do this? By adding a hidden gem, you receive the benefits of Crystal Healing. Also, it's super fun to get a surprise in the middle as a second gift. You could receive the exact crystal that your soul desires. 

If you desire to have the crystal removed, please note this when ordering and your product will not contain a hidden gem.

 

What does "Reiki Infused" mean? 

To infuse something with Reiki means to clear and balance the energy of the item by doing Reiki on it. The intention of Reiki energy healing is set for the item and for those using the item.

To gain more insight, here is a resource from the International Association of Reiki Practitioners: https://iarp.org/reiki-infused-objects/

 

Are your products made with all natural ingredients? 

Yes, and we are gluten free, vegan, paraben free, cruelty free with no added chemicals. We use minimal ingredients for high quality all natural products. 

 

How long can I expect until I see my order? 

We usually ship all orders within 2-4 business days and will take a week to ship within Canada (Orders place in Yukon, Northwest Territories, and Nunavut will take longer).

 

Can I pick up my order if I'm local?

Yes, just select local pickup for shipping during checkout and we will contact you with a time and store info. Porch pick up is available in L5N, Mississauga. Curbside pick up is avaiable in L5B, Mississauga. 

What is your free delivery promotion? 

We offer free local delivery within 20 kms of L5B, Mississauga. At check out, you have the option for free delivery. Then you will be contacted to make arrangements. Deliveries are made once a week so it may take up to 7 days to receive your order. If you live outside of the free delivery area but are able to meet inside the 20 km radius, we can make arrangements to meet in a public location for the pick up. 

If you have any questions call/text 647-474-4777 or email wowmississauga@gmail.com

 

What is your Return Policy? 

If a customer is not 100% satisfied with their purchase or a product or a service, the cost of
the item will be reimbursed.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To start a return, you can contact us at wowmississauga@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at wowmississauga@gmail.com.

Full refund policy: https://www.waterfallofwellness.ca/policies/refund-policy